> ## Documentation Index
> Fetch the complete documentation index at: https://docs.urtentic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow Management

> Create customized verification sequences that combine multiple verification processes to meet your business requirements.

## What are Workflows?

A workflow is a configurable sequence of verification steps that users must complete to verify their identity. Each workflow can include multiple verification processes.

## Key Benefits

<CardGroup cols={2}>
  <Card title="Customizable Logic" icon="sliders">
    Configure verification requirements per country or region with custom fraud detection thresholds
  </Card>

  <Card title="Flexible Sequencing" icon="arrows-rotate">
    Arrange verification steps in any order with conditional and parallel processing
  </Card>

  <Card title="Global Compliance" icon="globe">
    Adapt workflows to local regulations with support for 195+ countries
  </Card>

  <Card title="Analytics & Monitoring" icon="chart-line">
    Real-time performance metrics, conversion tracking, and detailed audit trails
  </Card>
</CardGroup>

## Process Types

| Process Type            | Description                          | Typical Use Case         |
| ----------------------- | ------------------------------------ | ------------------------ |
| `DOCUMENT_VERIFICATION` | Verify government-issued documents   | KYC onboarding           |
| `LIVENESS`              | Selfie video with liveness detection | Anti-spoofing protection |
| `LOCATION_INTELLIGENCE` | Geographic and IP verification       | Fraud prevention         |
| `EMAIL_CHECK`           | Email ownership verification         | Account verification     |
| `WATCHLIST_CHECK`       | Sanctions and PEP screening          | Compliance requirements  |

## Configuration Settings

Each process can be customized with:

* **Document Types**: Which documents to accept (passport, driver's license, etc.)
* **Geographic Restrictions**: Allowed/blocked countries or regions
* **Security Levels**: Liveness detection sensitivity, document authenticity thresholds
* **User Experience**: UI customization, branding, language preferences

## Metadata & Tracking

Workflows support custom metadata for:

* User correlation and tracking
* Business logic integration
* Compliance audit trails
* A/B testing different configurations

## Workflow States

Workflows progress through several states during execution:

| State         | Description                                    |
| ------------- | ---------------------------------------------- |
| `CREATED`     | Workflow instance created but not started      |
| `INITIATED`   | User began the verification process            |
| `IN_PROGRESS` | User is actively completing verification steps |
| `COMPLETED`   | All required steps completed successfully      |
| `FAILED`      | One or more verification steps failed          |
| `ABANDONED`   | User left the process incomplete               |
| `EXPIRED`     | Workflow session timed out                     |